Can I undo an import?

Yes, for 24 hours, from the final screen or from the list of previous imports.

Updated 02 Sep 2026

Yes. For the next 24 hours you can undo a whole import, with the button shown when it finishes or from the list of previous imports in My company › Import and export.

Undoing puts the data back as it was: what was created is removed and what was completed is reverted. There is one deliberate exception: a client record that already has a life of its own, because you added appointments or passes to it afterwards, is kept and reported separately.

After those 24 hours the import can no longer be undone in one go: from then on you correct it by hand, like any other data in the dashboard.

More in Import and export

How do I bring my clients and appointments from my previous software? Upload a CSV or Excel file in My company › Import and export: the whole file is checked before anything is saved, and you confirm. What do I do if the import shows errors or does not recognise my services? You can fix the separator, the encoding and the date order, and say which of your services each name matches, without uploading the file again. How do I download a copy of my data? In My company › Import and export, Export tab: it comes with the same columns as the template, so it can be uploaded again.

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