Notifications and channels

Which notification channels can I enable? Email, WhatsApp Cloud API and Telegram, with events configurable per channel. How do I connect my WhatsApp? From Communication › Connections, with the connect with Meta button. No developer account or separate signup is needed. How do I connect Facebook Messenger? From Communication › Connections, signing in with your Facebook account and choosing the business page. How do I connect Instagram? From Communication › Connections, with your professional Instagram account. It is for direct messages, not for posting. When are reminders sent and can I change the text? They are sent with the notice you choose, respecting your quiet hours, and the texts are edited per channel. Why did a client not get the WhatsApp message? A WhatsApp notice goes out if the client wrote in the last 24 hours; otherwise the same notice goes by email or Telegram. Can I see whether a notice failed and send it again? Yes: Communication › History keeps every send with its status and reason, and lets you retry. Does sending notices to my clients cost anything? You do not pay per message: it is included in your plan. Usage shows how much you consume. How does the AI assistant work on WhatsApp, Instagram and Messenger? The assistant uses your real business data to answer questions and book through connected channels. Can I read and reply to the assistant conversations myself? Yes: in Conversations you see everything, and as soon as you reply the assistant steps aside. Can I stop the assistant from replying to a contact? Yes: you can block contacts per channel, and if you reply yourself the assistant steps aside in that conversation. How do I make the dashboard beep when a booking comes in? In Notifications: on-screen alert, sound with tone and volume, and browser notifications.