Clients and portal

Can the client cancel or change their appointment on their own?

Yes, if you enable it: you decide how many hours in advance it is allowed.

Updated 02 Sep 2026

In Bookings you decide whether clients can cancel on their own and how many hours in advance. Within that margin they can do it from the confirmation email, from the My appointments portal or by talking to the assistant.

Every cancellation reaches you as a notice and frees the slot immediately: it becomes available again on the website and appears in Gap filling in case you want to fill it.

If you prefer to keep control, leave self-service off: the client will have to contact you and you cancel or reschedule from the calendar.

More in Clients and portal

Where do I see a client history and their notes? In the client record: their appointments, passes, details and the notes only you can see. Can I request custom data during booking? Yes, you can add custom fields and decide which ones are required. What is the My appointments portal? A public access point where clients can view and manage appointments without creating an account. Can I change the name and the look of my client screens? Yes: in My website you choose what the client area is called, how people get in and which sections show; the style is chosen while seeing the result. How do I avoid fake bookings or people who never show up? With bookings pending approval, required fields, reminders and, if needed, services only for known clients.

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