Notifications and channels

How do I connect my WhatsApp?

From Communication › Connections, with the connect with Meta button. No developer account or separate signup is needed.

Updated 02 Sep 2026

In Communication › Connections click connect WhatsApp and follow the Meta wizard. The number stays yours; what you authorise is BookflowR sending and receiving through it.

You can keep the WhatsApp Business app on your phone, with the same number and the same history, while BookflowR works in parallel, or move the number fully to the API.

You do not need a developer account, your own credentials or a separate signup with Meta: sending goes through the BookflowR account. WhatsApp is available on the plans that include it.

If you prefer to start without WhatsApp, email and Telegram work just as well and require no paperwork.

More in Notifications and channels

Which notification channels can I enable? Email, WhatsApp Cloud API and Telegram, with events configurable per channel. How do I connect Facebook Messenger? From Communication › Connections, signing in with your Facebook account and choosing the business page. How do I connect Instagram? From Communication › Connections, with your professional Instagram account. It is for direct messages, not for posting. When are reminders sent and can I change the text? They are sent with the notice you choose, respecting your quiet hours, and the texts are edited per channel. Why did a client not get the WhatsApp message? A WhatsApp notice goes out if the client wrote in the last 24 hours; otherwise the same notice goes by email or Telegram. Can I see whether a notice failed and send it again? Yes: Communication › History keeps every send with its status and reason, and lets you retry.

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