Can I stop the assistant from replying to a contact?
Yes: you can block contacts per channel, and if you reply yourself the assistant steps aside in that conversation.
Updated 02 Sep 2026
In each channel settings, inside Communication › Connections, you can add contacts the assistant must ignore: suppliers, your own number, or someone you would rather talk to yourself.
On top of that, if you reply manually on WhatsApp while the assistant was handling that conversation, the assistant steps aside and stops answering there: it never talks over the business.
You can also pause a whole channel without deleting its setup, if you want to silence it for a few days and get it back exactly as it was.