When are reminders sent and can I change the text?
They are sent with the notice you choose, respecting your quiet hours, and the texts are edited per channel.
Updated 02 Sep 2026
There are two reminders and their timing is fixed: one 24 hours before the appointment and one 2 hours before. They are calculated in your business time zone, not the recipient one.
What you do decide, in Communication › Notices, is which notices go out and through which channel: appointment created, appointment confirmed, appointment cancelled and those two reminders, each with its channels on or off.
That is also where you set your quiet hours: if a notice falls inside them it is postponed or skipped, as you choose. Nobody wants their appointment reminder at three in the morning.
The wording of the notices is written by BookflowR and already translated into the client language: it cannot be edited today. If you need to say something of your own in every appointment (where to park, what to bring), the practical place is the service description, which does travel with the booking.