Bookings and calendar

How does the waitlist work?

The waitlist stores interested clients and can notify them when a compatible slot becomes available.

Updated 02 Sep 2026

You can enable the waitlist in Bookings when your plan includes the feature. Clients can join from the website, the booking section, the WhatsApp or Telegram bot, and you can also add them from the dashboard.

When an appointment is cancelled, the system looks for the first entry compatible with the service, date and preferences provided. If automatic notifications are enabled, it sends an offer while respecting consent and quiet hours; the appointment is never moved automatically. The person must accept and the business confirms or applies the slot.

You manage the queue from Gap filling or Waitlist: you can change positions with a reason, freeze an entry, reactivate it or remove it.

More in Bookings and calendar

What is configured on the Bookings screen? It is the control panel for how your client books: times, form fields, cancellation, prices and legal texts. How do I enable or disable online bookings? Online bookings are optional: you can use your website as a showcase and enable bookings when you are ready. How do I change how often times are offered or the notice needed to book? In Bookings: slot interval, minimum notice, maximum days ahead and the status new appointments get. Why are no available slots showing on the booking page? Usually a service, staff member, schedule or advance booking rule is missing. How do I change my opening hours? Weekly hours are in Schedules; each staff member and each service can have their own, and exceptions go in Holidays. How do I manage holidays, closures or special hours? Use Holidays to close specific days or define special shifts without changing the whole week.

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