An appointment was cancelled, how do I fill the gap?
Gap filling suggests who to bring forward and who is waiting, but it never moves an appointment on its own.
Updated 02 Sep 2026
In Gap filling you see recent cancellations sorted by urgency, the gaps left in your day and the waitlist. It is available on plans that include this feature.
For each gap, the dashboard suggests who to offer it to and tells you why: someone who already accepted an earlier slot before, a regular client, someone with a nearby appointment. You decide: "Move now" reschedules an existing appointment and "Give the slot" turns a waitlist entry into an appointment.
BookflowR never writes to a client on its own to change their time. The only thing that can be automatic, if you enable it, is the offer sent to people on the waitlist: they did ask to be notified.
In restaurants only the waitlist is shown: bringing a table booking forward because another one dropped is not how a dining room works.