What do appointment statuses mean and what do I do with a no-show?

Pending, confirmed, completed, cancelled and no-show. Finished ones are marked automatically after a while.

Updated 02 Sep 2026

An appointment can be pending (waiting for you to accept it, if you set it up that way), confirmed, completed, cancelled or marked as no-show.

You do not have to close the day by hand: confirmed appointments that have already finished are marked as completed automatically a while after their end time. What is never changed automatically is a cancellation or a no-show, because only you know that.

Marking a no-show matters more than it seems: it stays in the client history, it counts towards knowing who lets you down and, if they came with a pass, it uses up the session as if they had shown up. That is what stops people booking just in case and not turning up.

Cancelling frees the slot immediately: it is offered again on the website and appears in Gap filling in case you want to cover it.

More in Bookings and calendar

What is configured on the Bookings screen? It is the control panel for how your client books: times, form fields, cancellation, prices and legal texts. How do I enable or disable online bookings? Online bookings are optional: you can use your website as a showcase and enable bookings when you are ready. How do I change how often times are offered or the notice needed to book? In Bookings: slot interval, minimum notice, maximum days ahead and the status new appointments get. Why are no available slots showing on the booking page? Usually a service, staff member, schedule or advance booking rule is missing. How do I change my opening hours? Weekly hours are in Schedules; each staff member and each service can have their own, and exceptions go in Holidays. How do I manage holidays, closures or special hours? Use Holidays to close specific days or define special shifts without changing the whole week.

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